ORDER CANCELLATIONS
Ready-made cushion orders may be cancelled by emailing or calling us within one business day following order placement.
After the one business day period, orders are no longer eligible for cancellation or refund.
Cancelled orders are subject to a cancellation fee - to be deducted from the amount of the refund.
RETURNS
Our products celebrate natural materials and the beauty and tactility they offer. Minor imperfections are inherent characteristics of our products and serve as a reminder of the human hand that crafted them. Considerable time has been devoted to bringing these products to fruition and what may appear to be an imperfection is, in fact, a certificate of authenticity reflecting our commitment to genuinely crafted products.
All orders are final sale. Please inspect your order immediately upon receipt and alert us without delay should there be an issue.
Claims will only be accepted on incomplete, incorrect or damaged orders.
SHIPPING & DAMAGED ORDERS
CLOTH HALL makes every effort to ensure all orders are correctly packaged and shipped. Upon arrival, please inspect your shipment immediately. If you discover a problem, please contact us to report it and determine next steps.
Please take photographs and save all original packaging in the event we need to file a claim with the shipper.
