Question 1

Can I visit CLOTH HALL?

Accepted Answer

We invite everyone to visit our website at www.clothhall.ca to view our collections anytime.

Question 2

Do I need an appointment to view your collections in person?

Accepted Answer

Convenience and serving the needs of our clients is our top priority. To better provide one-on-one service, CLOTH HALL is available to meet by appointment only. We are available to meet with you at your preferred location or project site, and we are happy to schedule virtual meetings. Our regular business hours are Monday through Friday, 9am to 5pm. We are also available to meet outside regular business hours for priority projects.

Please email or call us to schedule a meeting.
www.clothhall.ca
1.416.970.9567

Question 3

What if I have something in mind for my project, but don't really see what I'm looking for on your website?

Accepted Answer

Our website provides an introduction to our collections. Our core offering is much more extensive than what is pictured. We have access to all available and archived designs by our makers, and have samples to view in person.

Please email or call us to schedule a meeting.
www.clothhall.ca
1.416.970.9567

Question 4

Can I purchase your products if I'm not affiliated with a designer?

Accepted Answer

We invite everyone to visit our website at www.clothhall.ca and view our collections. If you are interested in placing an order for a personal project, please contact info@clothhall.ca.

Please note, the majority of our collections require a minimum order volume per order. Minimum order volumes vary by collection and will be provided as part of the quotation process.

Question 5

Can I commission a custom design if I'm not affiliated with a designer?

Accepted Answer

Our in-house design team is always interested in meeting new clients and learning about their requirements. If we can help, we will.

Please contact us to discuss your project.
info@clothhall.ca
1.416.970.9567

Question 6

How do I open a trade account?

Accepted Answer

Simply fill out the trade registration application on our website and upload the qualifying identification. We will contact you after we have reviewed your submission and when the set-up process has been completed. This process generally takes between one and two business days.

If you have a more immediate need, please contact us to let us know that you have applied for a trade account and require expedited service.

info@clothhall.ca 
1.416.970.9567

Question 7

How can I find price information or request a formal quote?

Accepted Answer

Please request a formal quote by emailing or calling us.

We honour quotes provided for 10 business days.

info@clothhall.ca
1.416.970.9567

Question 8

Do you stock readily available fabric and/or wallpaper?

Accepted Answer

CLOTH HALL currently does not stock any fabric or wallpaper. Most of the lines we represent are made-to-order exclusively. Some may have limited stock available, but larger orders may require a unique production run.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 9

What are your lead times on orders?

Accepted Answer

We calculate production and shipping times separately and combine them to determine total lead time.

Product lead times vary based on production processes and capacity and are determined upon receipt of your final order approval and the payment required to begin fulfillment of your order.

Shipping lead times are based on where your order is produced and the shipping method selected when an order is placed.

Please note, seasonal breaks and holiday closures may cause delays.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 10

Do you offer any rush delivery options?

Accepted Answer

Many of the lines we represent offer expedited production lead times for a reasonable fee. Expedited shipping options also are available.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 11

Do you offer wallpaper installation services?

Accepted Answer

CLOTH HALL does not offer installation services.

We would be pleased to share with you the contact details of the professional installers we have worked with successfully. Please note, however, that CLOTH HALL will not assume responsibility for the quality of your experiences or any damages you may incur should you choose to work with one of our preferred partners.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 12

Do you offer interior design services?

Accepted Answer

CLOTH HALL does not currently offer interior design services.

Question 13

May I cancel or return my order?

Accepted Answer

At CLOTH HALL, our curated lines are small batch and often made-to-order. When we receive your order, it is placed in a production queue. Textile and wallcovering orders may be canceled by emailing or calling us within one business day following order placement.

After the one business day period, orders are not eligible for cancellation or refund.

Cancelled orders are subject to a cancellation fee to be deducted from the amount of the refund.

Please view our return policy or email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 14

What is the minimum order required for your fabrics and wallpapers?

Accepted Answer

Minimum order volumes vary by collection. Please anticipate a minimum of one to three meters per item for fabric orders, and at least five meters to possibly multiple rolls per item for wallpaper orders. Some lines have higher minimums and some may accept orders below the minimum volume for a fee.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 15

Is customization available?

Accepted Answer

Many of our fabrics and wallpapers can be adjusted to suit the unique needs of your project. Elements most commonly customized are colour, scale and base material. Additional fees and minimum order volumes may apply. An approval process is also required and will be factored into lead times.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 16

Can a wholly unique design be created?

Accepted Answer

Yes! Our in-house design team would be delighted to help create entirely unique design solutions to your project.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 17

Are your products suitable for contract or commercial use?

Accepted Answer

Many of our products have been produced with commercial end-uses in mind. In many cases we can work with the artists and designers we represent to achieve your desired quality and functionality. Fees and minimum order volumes may apply.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 18

Are your products eco-friendly?

Accepted Answer

The environment is top of mind at CLOTH HALL and is a pillar of our curation and product selection processes. The craftspeople we work with put a tremendous amount of effort into using the most conscientious materials and methods available and many of our collections are made-to-order which inherently reduces overproduction and waste. More
product-specific information can be found on our product specification sheets and additional details are available upon request.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 19

Do your fabrics have a stain-resistant finish?

Accepted Answer

Our fabrics ship without a stain-resistant finish. Many of our clients prefer to specify their own finish, which may react to an existing treatment. We are happy to make recommendations based on your unique needs.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 20

What cleaning methods do you recommend for your products?

Accepted Answer

Our collections include a diverse range of base cloths and wallpapers, each of which should be cared for in a unique way.

For best results, we suggest all fabrics be dry cleaned by a specialist in the cleaning of upholstery and drapery fabrics. Spot cleaning and the use of proprietary cleaning products are not recommended.

Regular vacuuming and turning of cushions can prolong the life of covers and reduce the need for cleaning.

We recommend all sofa and armchair loose covers, matching cushion covers and all sets of curtains be cleaned at the same time to ensure colour balance remains consistent.

Most of our wallpapers can be gently wiped clean with a damp cloth. We recommend using a professional cleaning service to remove stains or excessive soil.

Understanding the material content of the item that requires cleaning can be helpful when determining the best care method required. Our product specification sheets include this information.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 21

Will CLOTH HALL calculate how much fabric and/or wallpaper I need for my project?

Accepted Answer

Please contact a professional workroom or installer for an estimate. Most professionals have their own formulas and requirements for calculating consumption and tolerances. Ultimately, they are responsible for ensuring enough material is ordered to execute your project.

Individual product pages on our website include pattern repeat dimensions, widths, content, and the format details your partners will require when making their estimates.

Please take note of the details on our product pages. If additional meterage is required, it likely will come from a new production run and therefore new dye lot. We cannot guarantee that colour variations will not occur.

Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567

Question 22

Why are your fabrics and wallpapers sold in different formats?

Accepted Answer

Our boutique fabric and wallpaper lines are designed and produced in a variety of locations worldwide: Some have their own unique standard formats, some are handmade by artisans working on various table widths, and some offer trimmed vs. untrimmed product. Each of our collections has its own personality and special attention must be paid to how the individual item is sold. Please ensure the professional workroom or installer you are working with understands repeat dimensions, widths and format when calculating the needs of your project. This information is provided on our individual product specification sheets. Please email or call us to learn more.

info@clothhall.ca 
1.416.970.9567