ORDER CANCELLATIONS

 

At CLOTH HALL our curated lines are small batch and often made-to-order. All orders are placed in a production queue. Textile and wallcovering orders may be cancelled by emailing or calling us within one business day following order placement.

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After the one business day period, orders are no longer eligible for cancellation or refund.

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Cancelled orders are subject to a cancellation fee - to be deducted from the amount of the refund.

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RETURNS

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Our products celebrate natural materials and the beauty and tactility they bring to spaces. Minor imperfections are inherent characteristics of our products and serve as a reminder of the human hand that crafted them. Considerable time has been devoted to bringing these products to fruition and what may appear to be an imperfection is, in fact, a certificate of authenticity reflecting our commitment to genuinely crafted products.

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All orders are final sale. Please inspect your order immediately upon receipt and alert us without delay should there be an issue.

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Claims will only be accepted on incomplete, incorrect or damaged orders.

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No claims will be accepted once a fabric or wallpaper has been cut, installed or finished in any way. We do not accept claims based on labour or installation-related issues.

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SHIPPING & DAMAGED ORDERS

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CLOTH HALL makes every effort to ensure all orders are correctly packaged and shipped. Upon arrival, please inspect your shipment immediately. If you discover a problem, please contact us to report it and determine next steps.

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Please take photographs and save all original packaging in the event we need to file a claim with the shipper.​​​​​​​